Carole Ann Dicton

908.689.6797 * carole@utterclarity.com * 133 Belvidere Ave., Washington, NJ 07882

Professional Writer

Articles/Newsletters * Brochures * Customer Testimonials, Success Stories, Case Studies
Ad Copy * Direct Mail * Radio, TV, On-Hold Scripts * Web Copy *

16+ years experience conceptualizing, planning, managing and executing communication programs and materials. Particular expertise in writing,
editing and online communication.

Creative Collaborator * Ownership-Oriented Project Manager * Quality-Conscious Contributor

Experience

UtterClarity, April 2002 – present

Proprietor, providing business writing, editing, Web content and communication
consulting services.

§ Scholastic, Inc.  [client since June 2003]  September 2006 – present: Developing case-study-style customer success stories for use as marketing collateral.
June 2003 – June 2006: Provided writing, editorial and management support for global, internal employee newsletter (until newsletter was eliminated).

§ Object 9. [client since November 2004] Providing writing and editorial support to team at award-winning marketing, public relations and creative services firm.

§ Chemidex. [February - October 2006] Provided writing and editorial support to Global Marketing Director.

§ International Specialty Products (ISP). [March 2004 –December 2005]  Provided editorial and writing support to Marketing Communication Team.

§ Trustfile. [contract client April 2003 – December 2004] Provided marketing communication support for customer correspondence, Web site, trade show displays and other marketing materials.

§ Other clients: Cap Gemini/Ernst & Young; Reyes Marketing; Siemens Financial Services; Siemens Medical; Wizdom Media.

Concert (a global venture of AT&T and BT), July 2000 – March 2002

Online Communication Manager and Senior Writer, Corporate Internal Communication

§ Led strategy and development of all online corporate internal communication for global corporation of 7,000 employees.

§ Oversaw all elements of daily, email-distributed, company-wide internal newsletter. Managed development of intranet news features.

Honeywell, October 1998 – June 2000

Manager, Internal Communication, Specialty Chemicals business unit

§ Led all internal communication activities for global business of more than 4,000 employees in 30+ sites.

§ Developed communication strategy and materials for senior leadership team.

§ Contributed to organization-wide communication during AlliedSignal-Honeywell merger.

§ Re-designed and re-launched business unit intranet. Established and managed quarterly business unit newsletter, Spectrum.

Cognitive Communications, January 1997 – September 1998

Associate Communication Consultant

§ Provided strategic communication and intranet consulting to high-profile clients as part of a cross-functional team of technical, artistic and communication professionals.

§ Clients included: Apple Computer, Seagram Company Ltd., John Hancock and The
McGraw-Hill Companies.

Gemini Consulting, July 1991 – January 1997

Internal Communication Specialist, September 1994 – January 1997

§ Collaborated with team members at all levels of this global management consulting firm
to develop and implement communication programs, materials and events with company-wide visibility.

§ Other roles held: Senior Desktop Publishing Specialist, November 1992 – August 1994;
Desktop Publishing Specialist, July 1991 – October 1992.

Pro Bono Clients

Warren County Habitat for Humanity, Domestic Abuse and Sexual Assault Crisis Center of Warren County, Mychal’s Message, Chrissy Hartman Memorial Scholarship Fund

Education

B.A., English and Mass Communications

King's College, Wilkes-Barre, PA

References

Available upon request.